Refund Policy

1. Digital Purchases

Digital content is normally delivered to your account shortly after payment confirmation. Because delivery may begin immediately and digital items cannot always be returned, completed and correctly delivered purchases are generally final and non-refundable, except where applicable law gives you a mandatory right to a refund.

2. When a Refund or Correction May Be Available

We will review a request when:

• You were charged more than once for the same transaction.
• Payment was completed but the purchased content was not delivered within a reasonable time.
• The delivered content was materially different from the purchase description.
• A confirmed technical error caused an incorrect charge or delivery.
• The payment was unauthorized and reported promptly, subject to verification and payment-provider procedures.
• A refund is required by applicable consumer law.

Where possible, we may first correct the delivery, restore missing content, or provide the correct item instead of issuing a refund.

3. Requests That Are Normally Not Eligible

• You changed your mind after the digital content was delivered or used.
• You selected the wrong account, character, package, or item.
• You no longer want an item because of normal gameplay changes, balancing, or a change in personal preference.
• Content was lost, removed, traded, consumed, or modified through normal gameplay or actions taken on your account.
• Your account was suspended or terminated for violating the Terms of Service or Server Rules.
• The request is based on dissatisfaction with scheduled maintenance, temporary downtime, or matters clearly disclosed before purchase.

4. How to Request a Refund

Submit a ticket through our Help Desk as soon as possible and preferably within 14 days of the transaction. Include:

• Your account name or other information needed to identify the account.
• The transaction ID, purchase date, amount, currency, and payment provider.
• A clear description of the issue and any relevant screenshots or receipts.

Do not publish payment details in public posts. We may request additional information to verify ownership, prevent fraud, or investigate delivery records.

5. Review and Refund Method

We aim to review complete requests within 10 business days, although complicated cases or payment-provider investigations may take longer. Approved refunds are normally returned to the original payment method. Processing time after approval depends on the provider and your financial institution.

If only part of an order is affected, we may issue a partial refund or replace the affected content. Refunded, reversed, or charged-back purchases may result in the related points, items, or benefits being removed from the account.

6. Unauthorized Payments and Chargebacks

If you do not recognize a payment, contact us and your payment provider promptly. Please allow us a reasonable opportunity to investigate before starting a chargeback. Fraudulent chargebacks or attempts to retain digital content after payment reversal may lead to account restrictions, recovery of the content, or other action permitted by law.

7. Third-Party Payment Providers

Some payments are processed by third parties. Their own refund rules, fees, verification requirements, and processing times may also apply. Where a provider requires the request to be submitted through its platform, we will direct you to the appropriate process.

8. Mandatory Consumer Rights

Nothing in this Policy limits any refund, cancellation, or other consumer right that cannot be waived under the law that applies to you. If a provision conflicts with mandatory law, that law will control to the extent of the conflict.

9. Contact

For purchase or refund assistance, submit a private request through our Help Desk.