Privacy Policy

1. Information We Collect

• Account information: account name, email address, password in protected form, character information, and account settings.
• Game and community activity: gameplay records, characters, items, messages, guild activity, support requests, reports, and moderation history.
• Technical information: IP address, device and browser details, login times, pages visited, cookies, error logs, and security events.
• Transaction information: purchase amount, date, currency, payment status, provider, and transaction reference. We do not intentionally store complete payment-card details; those are handled by the payment provider.
• Communications: information you send through the Help Desk or other official support channels.

2. How We Use Information

• To create accounts, operate the game, deliver purchases, and provide requested support.
• To authenticate users, prevent fraud, investigate cheating or abuse, and protect the service.
• To maintain, troubleshoot, analyze, and improve the website and game experience.
• To enforce our Terms and Server Rules and comply with legal obligations.
• To send essential service, security, purchase, or policy notices. Promotional messages will be sent only where permitted, and you may opt out of them.

3. Legal Reasons for Processing

Depending on your location and the situation, we process information to perform our agreement with you, comply with law, protect our legitimate interests in operating and securing the service, protect users, or act with your consent. You may withdraw consent where consent is the basis for processing, without affecting earlier lawful use.

4. Cookies and Similar Technologies

We use essential cookies and session technologies to keep you signed in, remember preferences, protect forms, and maintain website security. We may also use limited analytics technologies to understand service performance. You can control cookies through your browser, but disabling essential cookies may prevent account or website features from working correctly.

5. When We Share Information

We do not sell your personal information. We may share only what is reasonably necessary with:

• Hosting, security, email, analytics, customer-support, and payment providers that help us operate the service.
• Professional advisers, authorities, or other parties when required by law or reasonably necessary to protect rights, users, property, or safety.
• A successor in connection with a merger, sale, reorganization, or transfer of the service, subject to appropriate protections.

Public game features may display character names, levels, guilds, rankings, achievements, deaths, or other gameplay information. Avoid placing personal information in public names, profiles, forum posts, or messages.

6. Data Retention

We keep information only for as long as reasonably needed for the purposes described above, including providing the service, maintaining security and transaction records, resolving disputes, and meeting legal obligations. Retention periods vary by data type. Information may remain in backups for a limited period before secure deletion or replacement.

7. Security

We use reasonable administrative and technical measures designed to protect information from unauthorized access, loss, alteration, or misuse. No internet service is completely secure, so you should use a unique password and keep your credentials confidential.

8. Your Privacy Choices and Rights

Subject to applicable law, you may ask to access, correct, delete, or receive a copy of certain personal information, or object to or restrict certain processing. You may also close your account or withdraw consent where relevant. Some requests may be limited where we must keep information for security, fraud prevention, legal compliance, or valid recordkeeping.

Submit a request through our Help Desk. We may ask for reasonable verification before acting on a request.

9. Children's Privacy

The service is not directed to children who cannot legally consent to data processing in their country. Where parental consent is required, a parent or legal guardian must provide it. If you believe a child has provided personal information without required permission, contact us so we can review and take appropriate action.

10. International Processing

Our service providers and systems may process information in countries other than your own. Where required, we use reasonable safeguards for international transfers and continue to handle the information as described in this Policy.

11. Policy Updates and Contact

We may update this Policy to reflect changes in law, technology, or our practices. We will post the new version here and update the effective date, and may provide additional notice for material changes.

For privacy questions or requests, contact us through the Help Desk.